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Casa Baths N' shower

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外贸英文邮件答复  

2011-07-05 09:55:33|  分类: 外贸分享 |  标签: |举报 |字号 订阅

  下载LOFTER 我的照片书  |

客人的订单这个月24号 预计装柜。

22 中国的张先生过来验货Hi Bruce,

镜柜上有些  爆边 露底什么的。问题有点严重

MR ZHANG 写了报告给 澳洲。


客人B 礼拜6的邮件

 

Mr Zhang has reported and sent photos of our initial order for wall cabinets with you. These are unacceptable due to the poor quality with chips and damages to the cabinets.


Any product sent that is not up to standard will not be accepted. If you do not have sufficient stock in PERFECT condition to send to us, then we will wait until you can manufacture the required quantities.



The container due for packing Monday will have to be delayed until acceptable quality stock can be sent.

客人A礼拜天也发了过来:
Hello Bruce,



Just a note to say how disappointed we are with the quality of the products for our 1st order on FAME.



The quality of production on this first order is nowhere near the quality promised by you during our last visit & clearly the quality assurance checking we discussed & require of FAME has not been implemented.



We have planned this product into our promotional program & have paid a 20% deposit in good faith that FAME would deliver the quality of product promised.



Have you been able to determine where the problems are in production?



Please provide a plan & timeline to correct these issues & a new ETD for this order.



Regards,

 

 

经典的邮件回复

 

Hi, BBBB


Well, technically,  what we did with mirror is the standard way that we do.


And most customers would accept the defects as they wouldn't  be so concerned with such details.


Again these defects wouldn't affect much of the overall view of the cabient,nor of the functions.


These are the reasons why we negelect these issues which are quite important to you.



Anyway, we have found the solutions to the problem with these mirror doors, and we can totally avoid same mistakes

in the future.


As far as this order is concerned, we will work on it till you say YES.

Thanks for your time

Regards

原帖:

http://bbs.fobshanghai.com/thread-3088106-1-1.html

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